David McKenzie

Interactive resume

Profile

Creative Problem Solver

About me

I am a quick learning logical thinker with an education in software engineering, experience managing and training individuals and teams. In my spare time, I enjoy learning new things, creating art of all types, playing chess and spending time with my family. My favourite topics for reading lately have been within the realm of psychology and quantum physics.

David McKenzie

Details

Name:
David McKenzie
Age:
LOTS of experience being 27 years old
Location:
Toronto, Canada

Background

“The difference between genius and stupidity is genius has its limits.”
- Albert Einstein

Education

Centennial College

Sep 2009 - Dec 2010

Diploma - Software Engineering Technician (Graduated with Honours) A condensed version of the 4 year Software Engineering Technology Program. The program focused on object-oriented software design methodologies, user-oriented interface design, C#, Java, Oracle, MS-SQL Server, Unix/Linux, Microsoft's .NET, HTML5/JavaScript/XML, software testing and QA. The program also covered C++, PHP, Python and Ruby. Toronto, Ontario

Working Experience

Certent Inc.

Sep 2017 - current

Fulltime - Client Support Manager – Managed a technical support team across different timezones and locations (including Asia-Pacific/Australian timezone).
– Built highly effective relationships across departments with various teams and advocated for customers in order to drive solutions for extremely time sensitive issues.
– Developed and delivered training for technical subjects to help technical support team members become more effective and drive customer satisfaction.
– Developed various scripts to resolve issues within customer databases and to perform specific actions on customer XBRL files before they were submitted to SEC.
– Point of contact for managing customer escalations, troubleshooting and resolving complex issues, and building rapport with various enterprise-level customers. Toronto, Ontario | https://certent.com

IBM Canada

Aug 2011 - Sep 2017

Fulltime - Technical Support Team Lead – Assisted customers with time sensitive issues in financial reporting and disclosure software so they could meet internal and external deadlines.
– Created and maintained Technotes for various software issues and customer processes.
– Developed and delivered training for technical subjects to help technical support team members become more effective and drive customer satisfaction.
– Point of contact for managing customer escalations, resolving complex issues, and building rapport with various enterprise-level customers. Markham, Ontario | https://ibm.com/ca-en

SmartSimple

Feb 2011 - Aug 2011

Fulltime - Application Support Specialist – Was the point of contact for 2 customer integration projects.
– Troubleshot, replicated and tested solutions to issues within a highly complex cloud-based system.
– Tested quality of fixes, new enhancements, service packs, updates and upgrades for several servers.
– Performed various software configurations and javascript coding to meet client needs. Toronto, Ontario | https://smartsimple.com

Stream Global Services

Sep 2002 - Jul 2008

Fulltime - Manager – Managed teams of 20-30 members
– Handled and Resolved Customer escalations
– Fostered individual development through process and technical coaching, quality and technical analysis, setting goals, and tracking KPIs
– Delivered training on various technical subjects related to troubleshooting Network and Email connectivity.
– Created and maintained technotes and answered technical questions for team members Belleville, Ontario | https://www.linkedin.com/company/stream-global-services/

Abilities

“The brain is a wonderful organ. It starts working the moment you get up in the morning, and does not stop until you get into the office.”
- Robert Frost

Key Highlights

  • Customer Service (17+ Years)
  • Management (8+ Years)
  • Technical Support (17+ Years)
  • Training (9+ Years)

Skills

  • Business Analysis
  • CSS
  • English
  • HTML
  • Troubleshooting
  • XBRL
  • XML
  • Java
  • Javascript
  • Object Orientated Programming
  • SQL/TSQL
  • UML
  • Powershell
  • Wordpress
  • Bash scripting
  • JSON
  • Bootstrap Framework
  • JQuery
  • Python
  • Ruby

Software

  • FileZilla (8 years)
  • MS Office (10+ years)
  • MS SQL Server (10+ years)
  • Notepad++ (10+ years)
  • Windows (17+ years)
  • Windows Server (17+ years)
  • MS Project (2 years)
  • MS Visio (2 years)

Projects

“Opportunity is missed by most people because it is dressed in overalls and looks like work.”
- Thomas Edison

Intro video

Intro video

Soon to come Introduction video of myself

Tags:
Introduction,Manager, Technical

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Training Example

Training Example

Soon to come video to showcase training skills

Tags:
Training, Instructional, Educational

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Contact

“If I had asked people what they wanted, they would have said faster horses. ”
- Henry Ford